In an industry with a reputation for repair backlog, keeping information from customers and unmet deadlines, BodyTech 2000 has broken all the standards with the policy of honesty that puts our clients at ease.
Our SMS facility informs clients on the status of their vehicle and confirms collection times as well as informs them of any excesses.
We give clients realistic time schedules. Turn around time on repairs is agreed upon upfront with the client and we make sure that our deadlines are met.
We provide shuttle services for our customers when they drop off their vehicles, as well as a 24 hour towing service. This guarantees our clients reasonable towing costs to the correct repairer. Naturally, we also have a 24 hour emergency number, to ensure every client that we truly are there to provide the best service possible.
We maintain exceptional service to all customers, because we understand the distress caused by being involved in an accident. This is also why we aim to minimize the inconvenience of not having a car and assist with all the paperwork involved when filling our claims. We keep all vehicles on our secure premises which are under 24 hour surveillance and have an armed response team.
BodyTech 2000 is a member of RMI, AA Quality Assured and have won the prestigious Volkswagen CSI awards in customer handling. We insist on constant upgrading of equipment to ensure quality finishes.
We have expanded our workshop to 5000m2, more than trebling our existing facilities, in order to increase the number of vehicles that go through the line. This has enabled us to facilitate large corporate, servicing all vehicles including 4×4’s.
At BodyTech 2000, we are also proud of our 80% previously disadvantaged labour force. The majority of this workforce has been internally developed.
We subscribe to a system of preferential purchasing from empowered suppliers.
We have a policy of internal development programme that give staff the potential to advance to management positions. This is made possible with internal and external training. Internal development is constantly implemented, with personal training programmes based on need analysis.
Building a reputation is a long-term process. We have to build layers of trust in the minds of our clients. We feel that it is this service, quality, ability to deliver and commitment to empowerment that has built BodyTech 2000 into what it is today. We will continue to develop the company into the future, to the best of our ability, to remain an approved major structural repairer.
